Frequently Asked Technical Questions

"How is CETIS installed on a Vista Machine?"

Since CETIS requires the installation of the Graphics Server ActiveX file, it is required that you temporarily disable the User Account Control (UAC) to allow the registration of the graphs32.ocx file. You can enable the UAC once you have successfully installed CETIS. Failure to take this step will prevent CETIS from opening.

"I am trying to install a copy of CETIS on a second computer. Do I need to have a separate license for that?"

The end-user license agreement (EULA) allows you to install a single copy of CETIS on a single computer for each purchased license. Although multiple users can share the same backend database, each must be licensed to do so, or the software will intervene and lock one of the users out.

"A second user with a different Windows account is trying to open CETIS but gets a message that they do not have permissions to open and use CETIS?"

Access 2007 has the unexpected behavior of creating a new system.mdw (Workgroup Information File) for every User Profile. Since only the person that installed CETIS will have the necessary security accounts installed in their workgroup information file, it follows that only they will have permissions to open CETIS.

This can be rectified by moving the system.mdw to a shared folder and then have all users that need to use CETIS join that workgroup. CETIS provides a command button named 'Workgroups...' on the startup screen that will allow you access to the Workgroup Administrator application.

Alternatively you can include the /wrkgrp command switch in the target field for the CETIS shortcut as described below:

"C:\Program Files\Microsoft Office\Office\MSACCESS.EXE" /Wrkgrp "C:\[path to the shared system.mdw file]\System.mdw"

NOTE: The paths to Msaccess.exe and the System.mdw file may be different on your computer. Make sure the paths in your shortcut accurately reflect the location of Msaccess.exe and System.mdw on your computer.

"I am trying to add a sample to a test batch but I do not see a list of samples in the drop-down list?"

More than likely it is due to a sample date that is later than the test start date. CETIS will only display those samples whose sample date is earlier than the test date but less than the time span chosen.

"I have successfully created a test by adding a sample to a test batch. After entering some data, I decided to change the test type, but now my raw data that was entered is gone. Why is that?"

Once a test type is chosen and the test design has been specified, you cannot change the test type without entering raw data again.

"I am trying to change data in a form but the fields appear to be locked and cannot be edited. How do I edit data fields that appear to be locked?"

CETIS allows the user to lock various forms so that data are not inadvertently changed. You simply need to click on the padlock toggle button until the records are unlocked. When finished editing the data, you can re-lock the records by clicking on the padlock once again. CETIS will set the state of the padlock to what it was when the form was last closed.

"I need to paste data that has been copied from Excel. Why does the data not transfer over?"

As long as the dimensions of the array are the same, the data can be pasted into the Test Data form. Version 1.7.0 now includes a short-cut command that will automatically determine the dimensions of the array held in the clipboard and will select the same sized array in CETIS starting with the upper left-hand cell.

"Why does the 'Clone Test' dialogbox remain open after cloning a test?"

Previous version would complete the cloning and then close the dialogbox. It was reasoned that it is more efficient to leave the 'Clone Test' dialogbox open because it is common that more than one test is cloned at a time.

"I am using Access 2007 and the CETIS short-cut menus do not appear, only the default menus. What is wrong?"

A known bug in Access 2007 prevents the display of short-cut menus. Please see the Microsoft Knowledge Base article at http://support.microsoft.com/kb/935875 to download a hotfix solution.

"We are currently running the most recent version of CETIS on Access 2007, unfortunately, when we go to paste information from Excel we get an error message 'The data on the clipboard is damaged, so CETIS can't paste it...' How do I fix that?"

A known bug in Access 2007 prevents the pasting of Excel data from the clipboard into Access. Please see the Microsoft Knowledge Base article at http://support.microsoft.com/kb/935875 to download a hotfix solution.